name email customer code as well as call data

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However how and why use this data? How does your company use call data? We keep telling you call data is precious. Firstly because they allow you to enrich your customer knowledge but also because they allow you to continually improve your telephone reception. To achieve this you still need to know how to use them! Customer satisfaction For your customers nothing is more annoying than trying to call you but never being able to get an answer.

And for your business missing calls risks losing Pitcairn Email List valuable opportunities and damaging your brand image. To avoid these terrible consequences use metrics such as: the number of calls received calls missed and calls hung up. Plan dedicated periods for callbacks that will allow you to increase caller satisfaction while avoiding losing a potential opportunity. Personalization Customer data including: is information that you can use to fully personalize your telephone reception.




The Cloud IVR solution allows you to associate your interactive voice server with your data directly from your account via DataTables or from your own internal IS. By using these integrations your IVR will be able to recognize the calling number and thus offer personalized support for their call by transferring it for example to the agency associated with their file.