HubSpot includes some of these features in its Sales platform and not in the CRM, lead wedding photo editing service behavior analysis can also be performed from the marketing platform. Salesforce provides some features in the Enterprise version and others in the Professional version. Installation and support Both companies and their products offer great customer support tools. The chats work very well and offer immediate assistance to quickly respond to user requests. Regarding the onboarding phase, depending on the composition of the team, its familiarity with digital tools and the time available, it may be useful to rely on a specialized agency to help in this phase and in the development of the strategy.
Salesforce and HubSpot CRM - support If HubSpot is rather simple to use and is intuitive from the first uses, Salesforce in the Essentials version does not require particular technical skills, while for the higher versions companies often rely on a certified expert who helps them in the set up and correct use of the product. Integrations If you don't want to find yourself needing a new CRM in the next 3 years, it will be better to choose a platform that is able to grow with your specific needs, adapting to trends and innovations.