Search found 1 match
- Tue Mar 28, 2023 7:04 am
- Forum: Topic Forum
- Topic: For example positive results from
- Replies: 0
- Views: 774
For example positive results from
Net Promoter Score is the result of subtracting Promoters and Detractors. Passively satisfied customers are not included in the calculation (score sum). The model assumes a link between referrals and customer satisfaction and customer loyalty and describes this directly. In addition, the score also ...